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The Dance of Connection: How to Talk to Someone When You're Mad, Hurt, Scared, Frustrated, Insulted, Betrayed, or Desperate
by Harriet Lerner
Psychotherapist and bestselling author Lerner has been teaching readers how to "dance" with difficult relationship issues throughout the past decade, and remains one of the most helpful writers on the topic. With her familiar mix of conversational language and profound empathy for people (primarily... Read More |
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The Dynamics of Conflict Resolution: A Practitioner's Guide
by Bernard S. Mayer
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes -- both cognitive and psychological -- that successful mediators and other conflict resolvers draw upon.
Conflict resolution is a creative, interactive, and fluid process that requires... Read More |
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Difficult Conversations: How to Discuss what Matters Most
by Douglas Stone, et al
We've all been there: We know we must confront a coworker, store clerk, or friend about some especially sticky situation--and we know the encounter will be uncomfortable. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult... Read More |
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Dealing With People You Can't Stand
by Rick Brinkman (Introduction), Rick Kirschner (Introduction)
Do you know people who try to intimidate you? Or who waffle about decisions? Do you ever get tired of hearing, "That won't work," or "It's not my fault"? Now devotees of Brinkman and Kirschner's seminars and tapes can enjoy their insights in book form, while new fans discover the duo's tested... Read More |
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The Eight Essential Steps to Conflict Resolution : Preserving Relationships at Work, at Home, and in the Community
by Dudley Weeks
Problems that "just won't go away" can be settled through methods developed by one of America's leading experts in conflict resolution. In clear language, Weeks shows readers how to turn conflict into lasting partnerships and ensure a fruitful outcome. Read More |
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Make Peace With Anyone : Breakthrough Strategies to Quickly End Any Conflict, Feud, or Estrangement
by David J., Ph.D. Lieberman
Behaviorist David Lieberman thinks all conflicts have something in common. Whether you're dealing with the complaining customer, the coworker with charisma bypass surgery, or the fallout from forgetting a friend's birthday, the resolution lies in understanding what he calls the "conflict recipe."... Read More |
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The Handbook of Conflict Resolution: Theory and Practice
by Morton Deutsch (Editor), Peter T. Coleman (Editor)
As the field of Conflict Resolution continues to grow and move toward professionalization, publications that integrate knowledge across the vast spectrum of the field are deeply needed. This handbook addresses the need for a comprehensive integration in one volume of the theory and practice of... Read More |
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